Frequently asked questions

Can I reserve my ticket and audio guide in advance?

We recommend to book your ticket. You can purchase your ticket on the day at the ticket counter, as long as the time slots are available. It is possible to buy your ticket in advance through the website so that you can visit the exhibition at the desired time.

Audio guides can only be rented at the ticket office on the day of your visit (subject to availability). It is always possible to use the audio guide via your smartphone.

I ordered my tickets online; do I have to print the confirmation email?

You should print the attachment (in PDF format) from the email or present it via your smartphone. This document contains a barcode that will be scanned at the ticket counter. The email itself is not sufficient to gain access to the museum or exhibition.

I ordered my tickets online, but I did not receive a confirmation email. What should I do?

Check your spam mailbox. If you still didn't find your ticket, send an email to visit@oudenaarde.be. During the weekend call 055 31 72 51.

Can I visit the museum before the time slot I reserved?

Visiting the museum before the chosen time slot is not possible. You book a ticket for a specific time slot, and from then on you have half an hour of leeway. You may arrive half an hour later than the booked time slot, and after that your ticket is no longer valid.

I ordered tickets for the wrong date. Can I still exchange my tickets or get a refund?

Due to administrative reasons, this is unfortunately not possible.

Is the Museum Pass valid to visit the museum?

Yes, you can use the Museum Pass. It entitles you to a free visit to the museum.

How do I book a guided group visit?

You will find the conditions and rates here. 

Send an e-mail with your request (name group, person in charge, street + house number, municipality/city, date and time, number of people, desired program) to visit@oudenaarde.be or by calling 055 31 72 51.

Please note: the reduction rates for individual visitors do not apply to the group rate.

What are the opening hours of the MOU? Until when will I have access to the museum?

From March to September, the MOU is open Tuesday to Friday from 9.30 am to 5.30 pm, and on weekends and public holidays from 10 am to 5.30 pm. The museum closes at 5.30 pm, so ticket sales at the counter close at 4.45 pm.

From October to February, the MOU is open Tuesday to Friday from 9.30 am to 5 pm, at weekends from 2 pm to 5 pm, and closed on public holidays. The museum closes at 5 pm, so ticket sales at the counter close at 4.45 pm.

Can I get to Oudenaarde by train?

You can purchase an SNCB B-Excursion via the SNCB/NMBS app or the website. The museum is a 10-minute walk from the station.

Is the museum wheelchair accessible?

Our museum is accessible to people with disabilities. The halls can be reached via the elevator. Only the tapestry hall is not accessible by elevator, but by a platform elevator. You have to notify the reception desk that you need a platform elevator, after that an attendant will help you (it is located in the part not accessible to the public).